While some companies handle returns casually, that isn't an option at Penguin Publishing's Kirkwood, NY facility. After all, 35 million books passed through its new, semi-automated returns center last year.
Featured Article - How to manage 35 million returns a year
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Freightmasters' manual unloading practices were causing many a sore back among workers. Furthermore, the process was time consuming, and worker turnover was high.
Featured Article - Freightmasters Speeds Trailer Loading
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The past few years have seen some dramatic changes in parcel shipping methods. Most have been driven by impatience, manifested in what the industry calls 'the shortening of the supply chain.' This phrase sums up a wide variety of customer attitudes and business strategies.
Featured Article - Shortening Up the Supply Chain
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